Business is about people.
An auto-reflex response to this statement might be a resounding, “No! Business is about making money.”
Sorry, but your can’t make money unless you genuinely connect with and support your employees.
\\"Your customers will never be any happier than your employees.” - John DiJulius, The Customer Service Revolution
“If you treat your staff well, they will be happy.” “Happy staff are proud staff, and proud staff deliver excellent customer service, which drives business success.” - Virgin Airlines website
“We built the Starbucks brand first with our people, not with the consumers...we believed that the best way to meet and exceed the expectations of our customers was to hire and train great people, we invested in employees...” - former Starbucks CEO Howard Schultz
"At Apple, we believe our soul is our people..." - Apple's Credo//
The universal truth is, "It's all about your team. Your people." The public face of your organization.
What are you doing to engage, support, and promote your team? Even if it’s a team of two?
(Photo: Canto Deo under the leadership of conductor/artistic director, Jonathan Brown)
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